Registration

Getting started as an individual or the authorised mail recipient for a business

If you or your business are not yet registered for electronic document delivery, you will see the registration page when you call up My Mailbox.

For businesses, only the authorised mail recipient for the business can register. If you have sole power of representation for your business, this role will have been automatically assigned to you on the business service portal. If you do not have sole power of representation, your USP administrator can use their administrator's rights to assign the role of "authorised mail recipient" to you.

To register for electronic document delivery, you need to enter an email address and agree to the data protection statement. When you click on the "Register now" button, an email containing an activation link will be sent to the email address you provided. The process of registering for electronic document delivery is not complete until you activate your email address.

Es wird die Mein Postkorb Registrierungsseite angezeigt. Ein Eingabefeld für die E-Mail-Adresse steht zur Verfügung. Zudem muss die Einwilligung zum Empfang von elektronischen Zustellstücken gemäß Zustellgesetz gegeben werden.

Depending on the sign-in option which you have chosen for the website on which My Mailbox is available, you or your business will register either for full electronic delivery (to receive both those documents requiring proof of delivery and those which do not) or to receive only documents not requiring proof of delivery.

Sign-in with ID Austria: register to receive documents requiring proof of delivery (cf. "RSa, RSb" letters) and documents not requiring proof of delivery
Sign-in with FinanzOnline/USP identification: register to receive documents not requiring proof of delivery (cf. mail sent in envelopes with windows)
Sign-in with username, password for a specific e-government portal: register to receive documents not requiring proof of delivery from that government portal

Getting started as a USP administrator

If you only open My Mailbox as a USP administrator, you will see a page warning that, in order to register for electronic document delivery, you must have been assigned the role of "authorised mail recipient". To access the registration page, you must either assign yourself the role of "authorised mail recipient" or ask the authorised mail recipient at your business to register for you.

Wenn der eingestiegene Benutzer nicht die Rolle Postbevollmächtigter hat, wird eine Information angezeigt, dass um Mein Postkorb verwenden zu können, eine Registrierung durch den Postbevollmächtigten durchgeführt werden muss.

Individuals and businesses with restricted registration

If you or your business are only registered for restricted electronic document delivery, for example because data have been transferred from an official communication system or your business has been automatically transferred from FinanzOnline, you will be alerted to this circumstance in My Mailbox and to the option of also receiving documents requiring proof of delivery (RSa, RSb).

You will be shown which kind of documents you can currently receive (e.g. only documents not requiring proof of delivery) and told that you could also receive documents requiring proof of delivery. Depending on the way you sign in, you will either be asked first to sign in using your ID Austria or you will be immediately shown a button to click in order to sign up for documents requiring proof of delivery.

When you click on the button, a new window opens where you can see your activated email addresses. When you have given your consent, an email will be sent to your activated email address(es). Once you have successfully confirmed your email address(es), the process of registering to receive documents both requiring and not requiring proof of delivery is complete.

Your current registration status can be seen in Settings under "My Data".